Effective Date: 13 March 2026
This policy applies to all services provided by Aura Digi Ltd (trading as Aura Digital Agency), registered in England and Wales.
Aura Digi Ltd provides digital services including but not limited to:
For all project-based work:
Before Work Starts: If you cancel your project before we have begun any work, you are entitled to a full refund of your deposit, minus any payment processing fees.
After Work Has Started: Once work has commenced, refunds are calculated on a pro-rata basis depending on the amount of work completed:
The following are non-refundable in all circumstances:
You may cancel a project at any time by notifying us in writing via email to services@auradigital.net. Cancellations are subject to the refund terms outlined in Section 3.
We reserve the right to cancel a project if:
In such cases, you will receive a pro-rata refund for any work not yet completed.
We are committed to delivering high-quality work and offer a revision process as agreed in your project scope. If you are unsatisfied with our work:
To request a refund or cancellation, please:
Approved refunds will be processed within 5–10 business days via the original payment method.
We are a full-service digital agency helping businesses grow online through professional web design, SEO, and digital marketing. Trusted by clients across the UK, USA, and UAE.
Business Hours: Monday – Saturday 9:00 AM – 12:00 PM (GMT)
© 2025 Aura Digi Ltd. Registered in England and Wales.
